Privacy Policy

Sentio Ltd ("Sentio", "we", "our", or "us") operates PingScalate ("Service"), a website and endpoint monitoring platform available at https://pingscalate.com.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Account Information — When you register for an account, we collect: email address.

Monitoring Data — To provide the Service, we collect and store: URLs and endpoints you choose to monitor; monitoring configuration settings; monitoring results and status history; alert and notification settings; service usage information.

Technical Information — We may automatically collect certain technical information, including: IP address; browser type; device information; operating system; access times; log information.

Cookies — We use cookies, local storage, and similar technologies to maintain user sessions, authenticate users, improve security, and operate the Service. For more information, see our Cookie Policy at /cookies.

We use information to: provide and operate the Service; monitor websites and endpoints on your behalf; deliver alerts and notifications; maintain security and prevent abuse; improve and develop the Service; respond to support requests; comply with legal obligations.

You retain ownership of URLs, endpoints, and monitoring configurations submitted to the Service.

We process monitoring data solely for the purpose of providing the Service and related functionality.

Monitoring history and related data may be retained for up to 30 days unless otherwise required for legal, security, or operational purposes.

We use third-party service providers to operate the Service, including: Supabase (hosting, databases, authentication, storage); Netlify (application hosting and serverless functions); Slack (when users configure Slack notifications).

In the future, we may use additional service providers, including analytics and payment processors.

These providers may process information on our behalf in accordance with their own privacy policies.

Our infrastructure is currently hosted through Supabase in the Tokyo (Northeast Asia) region.

By using the Service, you understand that your information may be transferred to, stored in, and processed in countries outside your country of residence.

We take reasonable measures to protect information transferred internationally.

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data under one or more of the following legal bases: performance of a contract; legitimate business interests; compliance with legal obligations; your consent where required.

We do not sell personal information.

We may share information: with service providers assisting us in operating the Service; when required by law; to protect our rights, property, users, or the public; in connection with a merger, acquisition, financing, or sale of assets.

We retain personal information only for as long as necessary to provide the Service and fulfill legal obligations.

Monitoring history is generally retained for up to 30 days.

We may retain limited information for security, fraud prevention, legal compliance, dispute resolution, and enforcement purposes.

We implement reasonable administrative, technical, and organizational measures designed to protect information.

However, no internet-based service can guarantee absolute security.

Depending on your jurisdiction, you may have rights to: access your personal information; correct inaccurate information; delete your information; restrict processing; object to processing; request portability of your data; withdraw consent where applicable.

To exercise these rights, contact us through our Contact form at https://pingscalate.com/contact.

The Service is not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Sentio Ltd, Israel. Contact us at https://pingscalate.com/contact.